FAQs
Frequently Asked Questions (FAQs)
Orders & Payments
How do I place an order?
Simply browse our collection, add your selected items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
What payment methods do you accept?
We accept secure payments via PayFast, along with major debit and credit cards supported at checkout.
Can I change or cancel my order?
If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make adjustments.
Shipping & Delivery
Where are your products shipped from?
All orders are shipped from Durban, KwaZulu-Natal, South Africa.
How long does delivery take?
- Major city centres: 2–3 business days
- Outlying areas: 3–5 business days
- International orders: 5–7 business days (duties and taxes included)
When will my order be shipped?
Orders are processed and dispatched within 24 business hours after payment confirmation.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
Which couriers do you use?
We use Fastway and Breaze for local deliveries, and UPS or FedEx for international shipping.
Returns & Exchanges
Do you accept returns or exchanges?
Yes, we accept returns and exchanges subject to our returns policy. Items must be unused, in original condition, and returned within the specified timeframe.
How do I request a return or exchange?
Please contact our support team with your order details, and we will guide you through the process.
Products
Are your products true to size?
Our products are designed to fit true to size. Please refer to our size guide for the best fit.
How should I care for my items?
We recommend following the care instructions provided on the product label to maintain quality and longevity.
Contact & Support
How can I contact Cococerlo South Africa?
For any questions or assistance, please email us at info@cococerlo.com. We’re happy to help.